Reviews

Tim, Cassie, and the team at Neo Home loans provided the most exception loan process we have ever experienced (and this was our 4th time around). Tim educated us, was transparent, and celebrated milestones along the way. It felt fun and exciting, which helped lessen the dreaded paperwork pain! I'd recommend NEO in a heartbeat to anyone in the home buying process. I'll miss Tim's weekly videos, gifs, and texts thag kept us informed and smiling. What a truly stellar team. Thank You!!!

I believe that anyone looking for expert guidance coupled with genuine kindness will find that working with this team exceeds all expectations. I cannot honestly imagine a better option for a great outcome.

Tim and Cassie and Joey and everyone else who helped with my home buying process were so kind, knowledge and patient. They all spoke to me as a friend would and it made my first time buying a home so much more pleasant. I'm excited to be a person who has a mortgage team that I can't wait to recommend to friends and strangers!

Customer service was exceptional and the tools (online platform, videos, spreadsheets, etc.) provided for us to make educated decisions in a timely manner were very helpful.

Great communication and attention to detail

Tim has been an absolute star of the show throughout this whole process. He is so communicative, thorough, knowledgeable and everything wonderful that you look for in not only a loan officer but just a really great human being. My wife & I have greatly enjoyed working with Tim through the ups and downs and is always a pleasure to work with. He is the most competent person for the job. A++++++++++++++ and beyond.

Tim Humphrey went above and beyond to help us during our loan process! We are very grateful to him giving us an amazing experience through the entire process!!

morF the beginning, they were very professional and they've been working with me every step of the way I would definitely recommend them to anybody that ask and even if they don't ask at this is the people that I want to work with if I have to do this again

Closing on our home with Neo Home Loans has been refreshing. They made the lending process transparent and easy to understand. Their team will go above and beyond for you and are available when you need them. Thank you for making this process smooth and convenient for us!

You've been nothing but transparent and very quick with responses when questions are sent out. Making the real estate experience less stressful. There is no pressure on making a decision. Keep up the great work. Thank you

Tim and his team at NEO Home are incredible from start to finish. Even if you have gone through the home buying experience before, you feel as though you learn something new throughout every step. All questions from us were welcomed and thoroughly explained to ensure we felt comfortable moving forward. We were never talked down to or rushed at any point in the process. The whole team is extremely responsive and helpful and you don't ever feel bad messaging them at any point in the day or process. Thank you all for your guidance and helping us to feel confident during a major step in our lives. We appreciate you all so much!

Friendly and informative service from beginning to end! Communication touch points were just what I needed. We all have busy lives, knowing that the team was on point was one less thing I had to worry about. Thank you for being patient as I had so many questions along the way. See you again soon for my next re-fi when interest rates drop!

Helped us break down the process and answered all Our questions

This was the best mortgage/lending experience I’ve ever had. The team was very communicative, helpful, supportive and knowledgeable. Everyone I worked with was genuinely friendly and happy to assist me however they could.

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Tim and the team were wonderful to work with! They made the process very clear with financial analysis, market information, and our best options. It was a very fast and seamless experience and we ended up getting our favorite house! Thanks team NEO! - Randy & Yayan

Thank you for the entire support through this purchase. The website and videos provided great insight into all of the details that we needed to know about the loan.

The videos, the buyer’s portal, the detailed emails, and all the instructions to get everything closed. Really appreciate the help

As a first time home buyer I had no idea what I was walking into. I had done my due diligence at the start and needed some guidance beyond that. Tim met me exactly where I was and stuck with me at the pace I needed. The timely communication, friendly correspondence, advocacy on my behalf, supportive information, and regular check-ins far exceeded my expectations. This whole process has been amazing and I've learned so much with little to no stress! I cannot thank this entire team enough - including those who did so much behind the scenes!!

Tim and Cassie's can do positive attitude is rare these days when doing business.They never complained about our difficult situation and they were always solution driven. They seemed to have a very strong grasp on all the workings that go into finance. They were always eager to answer all of our questions and in a very timely fashion. They made finance fun again! We feel fortunate that we chose them to be our guides and mentors. I would highly recommend this positive, honest and knowledgeable team. Mavis Jones Erikson

Tim and Cassie are AMAZING! Best communication throughout the whole process. They answered all of our questions and guide us with our first home purchase. Highly recommended !!

Great support and communication from the team. Very helpful explaining market changes and getting client confident and guided on house buying process for first time buyers :)